I had an issue, but Doober and BumbleBee sorted it out in no time at all, don't knock the IRC it may be a bit slow cause they have lives, and other things to do
But when you come right down to it there really nice people who are just here to help you.
Indeed they are awesome! They've helped me out times when I needed them most. I forget who said this in IRC but it was funny "Sign up for master package and we'll can stop watching porn on your desktop." That cracked me up! A personal thanks to IRC.