[Pannenkoek18]

Pancake18/Pannenkoek18 prevails!
I'm suprised I'm the only one claiming a refund, lol.

Chat Transcript
17/09/2010 08:49 AM
Hi, my name is Ackley. How may I help you? [08:03:33 AM]
: Hi Ackley! [08:03:43 AM]
Ackley: Hi, how may I help you? [08:02:36 AM]
: I selected this game since APB ain't showing up in the list! [08:03:58 AM]
: Well, I was wondering if you may have more information regarding APB [08:04:09 AM]
: I believe it was in the list yesterday though! [08:04:30 AM]
Ackley: Do you want to download APB or you have any other issue? [08:03:50 AM]
: Haven't you heard about APB's closure? [08:05:56 AM]
Ackley: We only handle billing and order issues of APB. [08:06:05 AM]
: That's why i'm here [08:07:50 AM]
: [08:08:04 AM]
Ackley: If you have any question about the game, account/billing, technical support, or policies and administation, please visit the link given below:
http://support.apb.com/ [08:06:55 AM]
: Can't do much with support when the offices are empty =P [08:08:52 AM]
: Anyways, I was told and have read that we should contact the Store/Shop at where we've bought our APB copies and ask for a refund [08:09:23 AM]
: Read that just now [08:09:27 AM]
Ackley: Have you purchased it from EA store? [08:09:21 AM]
: I have [08:11:23 AM]
: Ofcourse, it would be stupid to come here, claim a refund while I bought it in a shop or so! :P [08:11:46 AM]
Ackley: All the purchases of APB are full and final. I need to escalate it to our higher department for further investigation they will contact back to you via email within 24-48 hours. [08:12:31 AM]
: What do you mean? I don't get it [08:14:31 AM]
Ackley: All the purchases of APB are full and final. We are not able to provide you refund. [08:13:43 AM]
Ackley: I need to escalate it to our higher department for further investigation they will contact back to you via email within 24-48 hours. [08:13:48 AM]
Ackley: Is there anything further I may assist you with today? [08:14:01 AM]
: Well [08:15:44 AM]
: Yesterday I was told by one of your people that I would get a refund for sure [08:16:03 AM]
Ackley: I have not found your contact. [08:19:48 AM]
Ackley: I need to escalate this issue to our higher department. [08:20:04 AM]
: I got a copy sent per mail [08:21:27 AM]
: His name is Nick [08:21:34 AM]
: Right [08:22:00 AM]
: So i'll get an answer within 24/48 hours? [08:22:23 AM]
Ackley: Could you please provide me reference number of your previous ticket? [08:22:08 AM]
: It was a live chat just like this [08:25:03 AM]
Ackley: Please check your email there should be a number like 100917-007976 [08:24:27 AM]
: EA support request information [Incident:100917-000***] [08:26:20 AM]
: In the subject [08:26:23 AM]
: Again, I selected this game because APB wasn't in the list, this game was the first one in the list. Maybe that's why you can't see it right away? [08:27:08 AM]
Ackley: Please wait while I check you previous incident. [08:26:27 AM]
Ackley: Please provide me your order number and the email address used to purchase the game. [08:29:56 AM]
: Ouch, let's see if I can find that [08:32:04 AM]
: i@love.you = email [08:32:09 AM]
: 1337 = Order number [08:33:18 AM]
: I hope it's the correct number, mail is in dutch [08:33:35 AM]
Ackley: Thank you for providing the requested information. [08:32:49 AM]
Ackley: Please wait while I check your order. [08:32:56 AM]
Ackley: Thank you for waiting. [08:38:25 AM]
: Sure [08:40:32 AM]
Ackley: I made an exception for you. I have cancelled your order. Refund number 1337 has been created for this transaction in the amount of EUR 49.99.
After the above return request is completed, you will receive an email with a link to enter refund information. You must complete all fields, including bank account information, to receive a refund. [08:40:16 AM]
Ackley: Is there anything further I may assist you with today? [08:40:35 AM]
: Yes, one more question [08:43:07 AM]
Ackley: Ok. [08:42:06 AM]
: "After the above return request is completed, you will receive an email with a link to enter refund information." [08:43:28 AM]
: I don't get that part, sorry [08:43:32 AM]
Ackley: I have created the refund request for your order. You will receive the refunded amount within 5-6 business days. As you paid via online banking therefore you will need to put the details to get the money to your account. [08:44:04 AM]
Ackley: *bank account. [08:44:35 AM]
: Ah, right, so will I get the mail to fill in he details in about 5-6 business days? [08:46:43 AM]
: the* [08:46:48 AM]
Ackley: Yes. [08:45:44 AM]
Ackley: Is there anything further I may assist you with today? [08:45:51 AM]
: Okey great, awesome [08:47:16 AM]
Ackley: I would greatly appreciate your time taking to complete the survey which you will receive in your email. [08:46:04 AM]
: One LAS TLAST thing though [08:47:28 AM]
: You said you made a exception for me, am I the first/only one wanting a refund for APB? [08:47:51 AM]
Ackley: Yes. [08:46:43 AM]
: Oh god, I don't know if I should be ashamed or happy [08:48:24 AM]
: Anyways, I thank you a lot for your support, and i'll gladly fill in the survey [08:48:39 AM]
Ackley: It was my pleasure assisting you. [08:47:32 AM]
Ackley: Thank you for your participation in the EA Games Chat Support.
Take care, Bye! [08:47:39 AM]
: Byebye! [08:49:03 AM]
'' disconnected ('Concluded by End-user'). [08:49:05 AM]

Originally Posted by kache

Thanks.

You might not even get a refund, but I was lucky because that customer guy said i'd get a refund once APB closes =P